We have implemented additional hygiene measures to ensure that your stay here is safe.
FAQs – Frequently Asked Questions
What time is check-in?
Check-in is between 2 pm and 6 pm.
If you expect to arrive at any other time, please let us know by the day before your arrival.
Check-in after 8 pm is only possible if arranged in advance; arrivals after 8 pm must be organised with several days’ notice and will incur a supplement of 30 euros.
We cannot accommodate check-ins after midnight.
What time is check-out?
You must check out by 11 am.
What payment methods do you accept?
We accept the following payment cards: VISA, VISA Electron, V Pay, MasterCard, Maestro, JCB.
We do not accept American Express.
If you require an invoice, please tell us in the notes when you make your booking, and provide us with your business name/details.
What is the Standard rate?
The Standard rate includes accommodation with buffet breakfast; it does not include the tourist tax applied by the City of Florence, which is 4 euros per person per night.
The credit card details provided as a guarantee of your booking will be verified through a pre-authorisation system (without being charged) for an amount equal to the total rate for the first night. A copy of this pre-authorisation transaction is available from reception.
You can change or cancel your booking free of charge up to 5 days before your arrival date. After this, you will be charged the entire amount of your booking.
What is the Non-Refundable rate?
The Non-Refundable rate offers you the same services as the Standard option but at a more advantageous rate.
The difference with the Standard rate is that if you cancel your booking, the amount pre-authorised on your credit card will not be reimbursed under any circumstances.
The Non-Refundable rate includes accommodation and buffet breakfast; it does not include the tourist tax applied by the City of Florence, which is 4 euros per person per night and will be charged at check-out.
Is the tourist tax included?
The tourist tax is not included in the rates shown when booking. It must be paid on site when you check in.
The tourist tax is applied by the City of Florence and costs 4 euros per person per night.
Is parking included?
Unfortunately we do not have private parking available.
Canto degli Aranci is situated within the ‘ZTL’ (restricted traffic zone) in the centre of Florence. Cars are only allowed to enter the ZTL if they are heading for a private carpark or garage (on-street parking is forbidden). The garage manager will send your car registration number to the City Council. This service (which prevents you from getting a fine) costs €1 in addition to the parking fee.
We take health and safety seriously. To guarantee your wellbeing and peace of mind we’ve taken some extra measures: disinfectant hand gel available in rooms and communal areas – sanitisation using ozone and silver to combat viruses and bacteria – ozone-sanitised bed linen and towels – deep-cleaning and disinfection before every check-in – adherence to social distancing rules.
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